Adding Questions and Answers (Q&A)
Step 1: Access the Q&A Section
Log in to your HR Assistant AI account and navigate to the "Knowledge Base" section.
Click on the "Questions & Answers" tab to start adding Q&A content.
Step 2: Manually Add Q&A or Import via CSV
-> Manual Addition:
Click "Add Manually" to input a new question and answer pair.
Enter the Question in the designated field. This should be a common query that your employees might ask, such as policy-related questions or procedural inquiries. Consider learning more about internal communication channels that could help you effectively deliver these answers to employees.
Provide the Answer in the corresponding field. Ensure the answer is clear, concise, and accurate.
Example Q&A:
- Question: "What is the process for applying for parental leave?"
- Answer: "To apply for parental leave, submit the Parental Leave Request Form to HR at least 30 days before your expected leave date. You can find the form on the HR portal or request it directly from HR."
-> CSV Import:
If you have multiple Q&A pairs, you can import them using a CSV file. Click on "Import .CSV" and upload your prepared file containing the questions and their respective answers.
Step 3: Save the Q&A
After adding the Q&A, click the "Add" button to save it.
The saved Q&A will now be available in the knowledge base, and Ada will use this information to answer related queries effectively.
Additional Example Q&As
Question: "How do I apply for vacation leave?"
Answer: "Submit your vacation request through the HR portal at least two weeks in advance. Your request will be reviewed by your supervisor for approval."
Question: "What are the company’s working hours?"
Answer: "Our standard working hours are from 9:00 AM to 6:00 PM, Monday through Friday. Flexible working arrangements are available upon request and approval."
These steps will help you efficiently manage and enhance Ada’s ability to answer employee queries using your customized Q&A pairs, especially when combined with the HR automation features available within your HR Assistant AI system.
